Frequently Asked Questions
No referral is required. Please fill out the New Client Enquiry from above and we will be in touch to book an initial assessment.
Every child develops at their own pace, but if your child has fewer than 10 words by 18–24 months, isn’t combining words by age 2–3 or is unable to follow simple 1-step instructions, it’s a good idea to get in touch. Early support makes a big difference.
We offer a flat session rate, with no hidden fees. Your therapist will explain any additional costs (e.g. formal reports or support letters) before you begin.
To provide consistent services to all families, Little Oak Speech requires a minimum of 24 hours' notice if you need to cancel or reschedule an appointment.
Appointments cancelled with less than 24 hours' notice, missed appointments, or appointments where the therapist arrives and is unable to provide the service may incur the full session fee.
For mobile visits, travel fees may also apply if travel has already commenced at the time of cancellation.
If your child is unwell, please contact us as soon as possible. Where appropriate, we may be able to offer a telehealth appointment or home program instead.
We understand that unexpected circumstances can arise and will always aim to work with families where possible.
Full details can be found in our Service Agreement and Cancellation Policy.
Yes, depending on your policy and provider. We issue same-day receipts to help you lodge your claim quickly.
We don’t currently offer bulk billing. However, many clients receive partial rebates through Medicare or private health insurance.
Yes! You may be eligible for a rebate of around $60 per session for up to 5 sessions per calendar year with a Chronic Disease Management (CDM) or Enhanced Primary Care (EPC) plan from your GP.
Yes. We work with self-managed and plan-managed NDIS participants. Let us know your funding arrangement and we’ll guide you through the process.
This depends on your and your child’s goals. Your therapist will recommend a therapy plan that suits your needs and budget.
We offer easy, secure online payments. You’ll receive an invoice after each session, and can pay online via credit or debit card.
That’s absolutely okay. We respect and support multilingual families. Please let me know what languages are spoken at home so therapy can be tailored appropriately.